Frequently Asked Questions


FAQ – Frequently Asked Questions

1. What is DiyNOD?

WeeNOD is a brand specializing in creating unique and personalized gifts. We offer custom-made items such as figurines, bobbleheads, and home décor—each crafted to reflect your personality or celebrate special moments.

2. How do I place an order?

Ordering is simple!
Browse our website, choose the product you’d like to customize, and follow the checkout steps. You can upload photos and provide customization instructions during the process.

3. How long will it take to receive my order?

Delivery times depend on your selected product and shipping method:

  • Standard shipping: 8–12 business days

  • Expedited shipping: 3–5 business days

Check our Shipping Policy for more detailed information.

4. Can I make changes to my order after it’s placed?

Because our products are customized, changes can be difficult once production begins.
If you need to modify your order, please contact us immediately—we’ll try our best to assist you.

5. Can I cancel my order?

  • Non-customized orders: Can be canceled before shipment at no cost.

  • Customized orders: A cancellation fee may apply once production has started.

Please refer to our Cancellation Policy for complete details.

6. How do I track my order?

Once your order ships, you will receive an email containing your tracking number.
Use it on the carrier’s website to monitor delivery progress.

7. What if I receive a damaged or defective product?

If your order arrives damaged or defective, please contact us within 7 days of receipt.
We will assist you with a replacement or refund in accordance with our Return & Exchange Policy.

8. Do you ship internationally?

Yes, we ship to most countries worldwide.
Shipping fees and transit times depend on your location.
Customs duties and taxes (if applicable) are the customer’s responsibility.

9. What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Other secure payment options

You can select your preferred method at checkout.

10. How do I contact customer support?

You can reach our support team via email:
302878281@qq.com
We’ll respond as soon as possible.

11. Are the products customizable?

Yes! All of our products can be customized.
You can personalize:

  • Clothing

  • Hairstyles

  • Poses

  • Additional details

Submit your customization details on the product page.

12. What is your return and exchange policy?

We offer a 90-day return/exchange policy for specific situations, such as defects or customization errors.
Please review our Return & Exchange Policy for full details.